Introduction to Our Privacy Practices

This Privacy Policy describes how Gate Medic ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make use of our website at gatemedic.com (the "Site") and utilize our gate and garage door repair, installation, and maintenance services (the "Services") within San Diego County. By accessing or using our Site and Services, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Site or Services.

1. Information We Collect

We collect various types of information from and about users of our Site and Services, including:

  • **Personal Identification Information:** This includes, but is not limited to, your name, postal address, email address, telephone number, and payment information (e.g., credit card details) when you request services or make payments.
  • **Service-Related Information:** Details pertaining to the gate or garage door services you request, including property details, service history, and specific requirements.
  • **Technical and Usage Data:** Information about your internet connection, the equipment you use to access our Site, and usage details. This may include your IP address, browser type, operating system, referral sources, pages viewed, and access times.
  • **Location Information:** Geolocation data may be collected if you enable location services on your device when using our Site or Services to help us identify your service area.

2. How We Use Your Information

We utilize the collected information for the following purposes:

  1. To provide and manage the Services you request, including scheduling appointments, performing repairs or installations, and processing payments.
  2. To communicate with you regarding your service requests, appointments, and other service-related matters.
  3. To improve our Site and Services, including content, functionality, and user experience.
  4. To ensure the safety and security of our Services and detect and prevent fraudulent or unauthorized activity.
  5. For internal record-keeping, administrative purposes, and compliance with legal obligations.
  6. To send promotional communications (with your consent, where required by law) about new services, special offers, or other information we think you may find interesting.

3. Information Sharing and Disclosure

Gate Medic is committed to protecting your privacy. We want to be explicit about how your information is shared:

  • **Sharing with Serving Technician:** Your personal identification information and relevant service-related details (e.g., your name, address, phone number, and a description of the service needed) will be shared **exclusively with the specific Gate Medic technician(s)** assigned to fulfill your service request. This is strictly for the purpose of enabling them to perform the requested services efficiently and effectively.
  • **Legal Requirements:** We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
  • **Business Transfers:** In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will notify you before your personal information becomes subject to a different privacy policy.
  • **Aggregated or Anonymized Data:** We may share aggregated or anonymized data (data that cannot be used to identify you) with third parties for marketing, advertising, research, or other business purposes.
  • **No Other Third-Party Sharing:** Except as explicitly stated above, Gate Medic **does not sell, rent, or otherwise disclose your personal information to third parties** for their independent marketing or promotional purposes.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include using secure servers, encrypted data transmission, and access controls to restrict unauthorized access to your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights Regarding Your Information

Depending on your jurisdiction, you may have certain rights concerning your personal information, including the right to:

  • Access and obtain a copy of your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw your consent at any time, where applicable.

To exercise any of these rights, please contact us using the contact information provided at the end of this policy.

6. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.

7. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your rights, please contact us:

Last Updated: June 21, 2025